Luca Investment Sp. z O.O. and its brand Advexio are committed to providing high-quality services and transparency. Please review our refund policy, which outlines our approach regarding payments, service cancellations, and dissatisfaction with our services.
Generally, we do not offer refunds once payments have been made. Once you have approved the scope of services, signed an agreement, and settled the invoice, we will deliver the services in full as agreed, even if you no longer require them.
If you accidentally make duplicate payments for the same invoice or overpay an invoice, we will process a refund for the extra amount paid. If you believe this has happened, please contact us promptly, and we will review the payment to ensure the overpayment is refunded.
Once services are agreed upon, the invoice is paid, and the scope of work has been confirmed, cancellations are not accepted. Our commitment is to provide the agreed-upon services in full, regardless of any change in circumstances after payment.
If you are dissatisfied with the quality or effectiveness of our services, we are open to discussing the issue. To proceed, you must provide specific details and cases from our performance that demonstrate your dissatisfaction. We will review your concerns and make every effort to adjust our services to meet your expectations. However, it is essential to note that dissatisfaction alone is not grounds for a refund.
If unforeseen events or circumstances beyond our control (force majeure) occur, please notify us in writing as soon as possible. We will review each case independently and make necessary adjustments. If external conditions prevent us from delivering the service in full, we will adjust our schedule to the best of our ability and work toward completing the service as soon as feasible.
If you have any questions regarding refunds, mistaken payments, or any other concerns related to this policy, please contact us at:
We are here to assist you and ensure clarity on any matters related to our refund policy.
By working with Advexio, you acknowledge and agree to the terms of this refund policy. Our goal is to provide exceptional service, and we are always open to discussing any concerns you may have regarding the delivery of our services.
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